Shipping and Delivery
We ship products to the addresses provided by customers within Switzerland.
Delivery times stated on the Website are estimates only and are not binding unless otherwise agreed in writing.
We are not responsible for delays caused by circumstances beyond our reasonable control, including, but not limited to, courier disruptions or force majeure events.
The risk of loss or damage to the product passes to the customer upon delivery to the specified shipping address.
Returns and Right of Withdrawal
Unlike the laws of the European Union, Swiss law does not provide a general right of withdrawal for online purchases. However, we voluntarily offer the following return policy:
Non-Personalized Products
You may request a return within **3 days** of receiving your order, provided that:
- The product is unused.
- The product is undamaged.
- It is returned in its original packaging.
Return shipping costs are the responsibility of the customer, except where:
- The product is defective; or
- The return is due to our error.
Personalized Products
Products customized with names, initials, or other customer-specific details are **not eligible for return**, except in cases of:
- Manufacturing defects; or
- Personalization errors attributable to us.
Return Requests
To request a return, please contact us at **info@kinderly.ch**, stating your order number, within the **3-day** return period.
Warranty
Our products are covered by the statutory warranty for defects under the Swiss Code of Obligations (**Art. 197 et seq.**).
If you receive a defective product, please contact us at **info@kinderly.ch**.
We will assess the issue and, where applicable, provide a repair, replacement, or refund in accordance with Swiss law.
Limitation of Liability
To the fullest extent permitted by applicable law, our liability is limited to the purchase price of the product concerned.
We shall not be liable for any indirect, incidental, consequential, or special damages, except in cases of intentional misconduct or gross negligence.